One platform + suite of integrated applications to build,
deliver, document, and support your services.
The Ni2 Service Management and Infrastructure Design & Asset Management Applications help build and maintain an accurate inventory of all physical, virtual, and logical resources and enables the proactive management of both the Service and Infrastructure lifecycles by providing oversight and governance to all stakeholders in the delivery of services to your customers.
Together they support a more complete and proactive change process through design and assessment. This is possible by understanding the intricate relationships, dependencies, and connections that comprise the IT infrastructure and the services provided to the customer.
No more "build as you go"
Service providers are focusing on time-to-market and adopting a services oriented approach to rapidly introduce products and services. This operating mode requires infrastructure “readiness” for the timely provisioning of services.
The Ni2 software enables service providers to reach this level of readiness. First by building and leveraging a standard catalog of services and resources. This allows for a proactive design and modeling of future state scenarios of the infrastructure to evaluate various deployment strategies as well as helping to determine and compare the future costs of those technology investments.
Second, having assessed and selected the optimal infrastructure transformation scenario, the Ni2 software then facilitates the coordination of infrastructure deployments and projects by automatically generating a deployment plan and bill of materials; outlining all the required tasks and measures for effectively planning and properly managing the deployment of the best possible transformation scenario.
Lastly, Ni2 enables service providers to proactively deal with capacity, scalability, management and technology changes, again by helping them build and model transformation scenarios that take into account forecasting market demand for current and future services.
Fast, consistent service delivery
Ni2 Service Catalogs play a double and vital role. On the one hand, they assist service providers in standardizing their offerings for added efficiency, while on the other; they allow customers to pick and choose services on-the-go from an available menu. By defining Service Catalogs, service providers enable themselves to build a true, service-ready infrastructure.
Once the catalogs are up and available, a customer can order a service, and the service provider is now able to match the service request to an inventory of available services. If a pre-installed service isn’t available, they can begin the service provisioning from within the Ni2 software, ensuring continuity between the service-request and the change request.
The Ni2 software also streamlines the delivery process by providing capacity intelligence to service provisioning. Its underlying platform provides essential infrastructure inventory data and information on how and where resources are being used for maximum utilization. The Ni2 platform also provides detailed provisioning documentation for less on-the-go operating and fewer human errors.
Finally, every step is automatically documented by the system and everyone involved is notified-providing for visibility, efficiency and accountability.
Automating proper documentation
Specially designed for Service Providers, the Ni2 software offers an integrated platform for documenting any and all services and data center resources. The platform tracks all of the interdependencies for visibility of the full service composition and its consumers for consistent, reliable and economical delivery of quality services.
What to document
The Ni2 Platform includes a model that supports any resource or service across the IT, Network, Facilities, and Cloud domains. It allows Service Providers to:
- Classify physical, logical, and virtual resources
- Build patterns of service or technology configurations
- Assists in defining required attributes
How to document
Ni2 provides the tools and methodologies to collect asset and configuration information from several data sources and transform it into its Model allowing Service Providers to:
- Massively import and transform data from files and databases
- Leverage open API’s or Web Services to exchange data with other systems
- Federate data from other platforms
- Utilize the Ni2 design features to create new services and infrastructure
How to maintain the data
The Ni2 software incorporates configuration management best practices to automate the documentation of the infrastructure and support key business processes by:
- Designing deployment projects
- Automatically documenting change orders
- Provisioning service activation parameters
- Leveraging discovery methods for auditing the environment
True service desk for service providers
Service providers have unique business and operational requirements for managing customers. The service desk is a good example where for them, managing customer relationships is simply vital.
For service providers, acquiring a Help Desk software is a challenge because most Help Desk software are designed to support enterprise IT departments serving an internal user-base. In this competitive market, service providers can ill-afford to spend the time, resources and money trying to make enterprise Help Desk software work in their unique environments.
- Know which services your customers consume
- Graphically visualize the full make-up of their services
- Leverage ITIL best-practices for service support